Spreading the Word

We want people to get the help they need and deserve, so we want people in crisis across the country to know that Crisis Text Line is here for them.

If you had a great experience with us that you want to tell people about, feel free!

Here are a few tips to make sure the impact of your post is as positive as it can be:

Be clear about our purpose: We’re a service for immediate crisis moments. Our definition of crisis is open: if it’s a crisis to you, it’s a crisis to us. We’re not a service for ongoing care, or a replacement for therapy, friends, or other necessary supports in your life.

FAQs: There are some questions that show up in the comments of every post about us: Is this free? Where does it work geographically? What if I don’t have a phone? … The great news is, all these and more are answered at crisistextline.org/faq. Please include this link in your posts!

Be careful with screenshots: Screenshots of your conversation are great for demonstrating how an experience with our service might go. However, screenshots of “testing the system” or “Are you real” conversations can encourage others to do the same – especially if they see your post getting lots of Likes and Shares – so they should be avoided. (We’re totally real, and these non-crisis conversations risk making people who really need us wait longer!)

“Save this number”: People seeing your post may not be in crisis at the exact moment that it crosses their feed. Instead of encouraging them to text in now, ask them to save the number for future use. We all experience crises in our lives, and there’s great peace of mind to knowing that someone will be a text away when you need them.

Example Facebook post:

Have you heard about Crisis Text Line? It’s a free text messaging service for people in crisis in the US. Save 741741 in your phone now – it could save your life someday. Learn more at crisistextline.org/faq.