Crisis Text Line Website, Privacy Policy

Effective Date: August 1, 2013

Abstract

At Crisis Text Line (“We”, “Us” and “Our”) Our goal is to advantage young people in crisis. Simply, this means We will protect your information in accordance with current laws and best practices for sensitive health information.

Your privacy and security are very important to Us. This privacy policy describes what information We collect on the Crisis Text Line website (“crisistextline.org”) and how We handle that information after We collect it. This policy will inform you if We disclose that information to anyone, and what choices you have regarding how We use that information. Please note that this Privacy Policy applies only to the Crisis Text Line website, crisistextline.org, and not to the Crisis Text Line Hotline or the websites of any other organizations to which We may refer or link, or that may refer or link to Us.

If you are using the Crisis Text Line Hotline, then please refer to Our Hotline privacy policy instead.

Your Consent and Changes in Privacy Pledge

By using the Hotline, you agree to the following terms and conditions outlined in this Privacy Policy. Crisis Text Line may change these terms and conditions from time to time without prior notification in order to accurately reflect Our data collection and disclosure practices, and any changes will become effective immediately upon being posted unless Crisis Text Line tells you otherwise, so please consult these terms and conditions regularly for any such changes. If We make any substantial changes in the way We use your personal information, We will post notice on crisistextline.org.

Collection of Information About You

Note: The information below refers to you if you are using crisistextline.org. It will tell you how Crisis Text Line gathers information from users of crisistextline.org. If you are using the Hotline, then please refer to Our Hotline privacy policy, which tells you how Crisis Text Line gathers information from users of the Hotline.

Personally Identifiable Information

“Personally Identifiable Information” is information about you that would identify you, such as your full name, home address or date of birth. In general, visitors may browse crisistextline.org without being requested to reveal any Personally Identifiable Information. However, there are pages on crisistextline.org, such as donation pages, where We may request Personally Identifiable Information about you, such as your name, address, phone number, e-mail address, or credit card number. crisistextline.org may also collect information such as your computer’s IP address. Crisis Text Line may seek such information in order to register you as a supporter of Crisis Text Line, to enable your making a donation or purchasing merchandise, or to use certain parts of the crisistextline.org website. In addition, We may use such information to analyze site usage for crisistextline.org, to improve our content, to better understand Our member and supporter base and to customize our site’s content, layout, and services. Finally, We may use your e-mail address to send you updates or newsletters apprising you of recent events and developments relating to Crisis Text Line and its mission, or receipts for your charitable donations. Crisis Text Line will not sell, trade or share a donor’s personal information with anyone else, nor will We send donor mailings on behalf of another organization, unless you have given us explicit permission to do so; this policy applies to all donations made by mail, via Our website, via employee withholding, or any other means.

 

Third Party Services

We may use a web analytics service, which uses cookies and tracking code to help analyze how visitors use Our website. The information collected (including what browser and operating system you are using, your IP address, the pages on Our website that you visit, your number of page views, and the time you spend on Our website) is transmitted to and stored by Our third party service provider. Our third party service provider uses this information for the purpose of evaluating visitors’ use of our Online Hotline website in an aggregate manner, compiling reports on website activity for website operators and providing other services relating to website activity and Internet usage. Our third party service proivder may transfer this information to other third parties where required to do so by law, or to third parties that process information on its behalf. You can read Our current third party service provider’s privacy policy at http://www.google.com/intl/en/privacy.html.

 

Data Transmission

By visiting Our web site and providing Us with data, you acknowledge and agree that We may use the data collected in the course of Our relationship for the purposes identified in this policy or in Our other communications with you, including the transmission of information outside your resident jurisdiction. In addition, please understand that such data may be stored on servers located in the United States. By providing Us with your data, you consent to the transfer of such data.

 

Safety

Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide or divulge to others, purposefully or inadvertently, including your e-mail address and password for crisistextline.org or the Hotline.

 

Contact Us

If you have any questions or suggestions about this Privacy Policy, please contact Us: info@crisistextline.org

Always be careful and responsible regarding your personal information. We are not responsible for, and cannot control, the use by others of any information which you provide or divulge to others, purposefully or inadvertently, including your e-mail address and password for crisistextline.org or the Hotline.