Below are our current openings. All jobs are based out of the Crisis Text Line office in New York City. If you’d love to work here and you don’t see a role that’s a good fit, impress us over email (firstname.lastname@example.org) and we’ll keep you in mind for relevant opportunities in the future.
Reports to: Chief Data Scientist
Location: Flatiron District, New York City, NY
What is Crisis Text Line (CTL)?
Millions of teens are quietly suffering every day. They struggle with bullying, homophobia, suicidal thoughts and more. The solution is beautifully simple. We provide crisis intervention services to teens via a medium they already use and trust: text. And we use insights from our work to develop and share innovations in prevention, treatment, and long-term care.
CTL is a not-for-profit tech start-up, born from the rib of DoSomething.org. We launched in select cities across the U.S. starting in August 2013.
The Data Analyst’s role at Crisis Text Line is to be the smartest person in the room – not because he/she always know the answers – but because he/she know how to find the answers. At its core, Crisis Text Line is a data-informed organization. Every strategy conversation begins with what does the data say, whether from competitive analysis, academic or industry research, or our own data.
The Data Analyst’s day-to-day role is to analyze large and fast moving data sets and detect changes in our users’ behavior. His/her goal is to inform (1) product iterations and pivots, (2) organizational strategy, (3) how CTL shares data. A successful candidate will possess strong skills in analytics, statistical programming, and/or qualitative research, and a steadfast sense of curiosity. Finally he/she should have passion for sharing insights with staff, institutions, and the public. Ultimately, our data must drive behavioral change.
I. Strategy and Implementation
- Work with staff and third parties to improve the quality of data collection, analysis, and sharing.
- Use data to collaboratively build products and features with cross-functional teams
- Contribute to development of a long-term data strategy for Crisis Text Line
- Work with tech team to organize data systems and automate analytical reports
- Inform data strategies with insights from social psychology, gamification, machine learning, etc.
- Use data to inform all parts of CTL’s strategy, from marketing to HR
II. Collection and Analysis
- Analyze and report on data that will improve (1) prevention, (2) treatment and (3) long-term care of teens in crisis.
- Work with large, complex data sets
- Design A/B and multivariate tests, track findings and future tests
- Manage regular and ad hoc reporting requests
- Conduct qualitative usability research, including usability testing, observation, and interviews
- Analysis of competitors and partners / benchmarking data analysis
III. Sharing and Storytelling
- Release data to: (1) the public (2) researchers and policy makers and (3) crisis hotline partners.
- Present data insights, analysis techniques, and organizational structure to 3rd parties
- Facilitate sharing of data to and from CTL and its partners and collaborate to determine how groups can act upon the insights
- Strong sense of curiosity
- 2+ years of relevant experience and deep experience in at least one of the following: web analytics, usability testing, quantitative or qualitative research, statistics, A/B testing
- Strong analytical and problem solving skills
- Ability to work with and interpret data and to transform it into actionable steps
- Ability to improve on current measures of success (metrics)
- Experience in creating visual dashboards and reports
- Excellent written and communication skills for effective presentation of data
- Advanced computer skills (Excel a must; familiarity with one or more of the following: SPSS, R, Python, MySQL or similar)
- You are currently learning a new skill in data analytics or research
- You are currently learning a new skill that has nothing to do with data analytics or research
- Masters or Bachelors degree in math, statistics, economics, psychology, sociology, or related field. Salary is based on experience.
- 3 weeks vacation plus the week between Christmas and New Years, fun office environment, a spot on our summer kickball team, occasional brownie bake-offs. Plus, you don’t have to come to work on your birthday (but we’ll probably bake you cookies if you do)
- A competitive salary on a not-for-profit scale plus a competitive benefits package
- Crisis Text Line is an equal opportunity employer
How to apply:
Email your application to Bob Filbin at email@example.com with the subject line KEEP IT SIMPLE and your resume attached. Answer the following questions in the email:
- What are 2 of your favorite blog posts in the last month (as it relates to this position)?
- What has been the biggest data ‘win’ you’ve had at an organization or personally?
- What are three metrics we should use to measure the success of a conversation between a counselor and teen in crisis? (And what data would we need to collect to use that metric?)
Applications will be reviewed on a rolling basis.
Reports to: Community Engagement Manager
Location: Available nationwide
What is Crisis Text Line (CTL)?
Millions of teens are quietly suffering every day. They struggle with bullying, homophobia, suicidal thoughts and more. The solution is beautifully simple. We provide crisis intervention services to teens via a medium they already know and trust: text. And we use insights from our work to develop and share innovations in prevention, treatment, and long-term care.
CTL is a not-for-profit tech start-up, born from the rib of DoSomething.org. We launched in select cities across the U.S. starting in August 2013, and have since become the largest crisis texting service in the nation. Want to know more? Watch this TED talk by CTL’s founder, Nancy Lublin – or check out an article about our work that was featured on the front page of the NYTimes.
We’re looking for a Volunteer Coordinator who is dedicated to ensuring that all of the teens we serve receive the support they need. The role is ideally suited for someone who has experience in the helping professions (e.g. social work, psychology, sociology, human services, etc.) and is excited to discover and expand innovations in the youth mental health field.
The Volunteer Coordinator’s role at Crisis Text Line is to support the expansion of CTL’s Remote Volunteer Program, which means the opportunity to shape an innovative strategy to scale critical support for young people, which could revolutionize crisis intervention! Responsibilities include, but are not limited to:
- Conduct volunteer interviews with the purpose of selecting outstanding individuals to invite into the CTL remote training program
- Lead communications with applicants and volunteers to move large cohorts from the recruitment phase to selection and training, and ultimately to beginning volunteer shifts
- Assist in managing system processes necessary for moving volunteers forward in the pipeline
- Support efforts in maintaining and increasing specialist engagement and retention
- Other items as relevant to achieving the Program Team’s objectives
- Some college required. Graduate school experience preferred.
- 1-2 years experience working with or volunteering for organizations with a social mission. (Crisis intervention volunteer or professional experience a bonus)
- Impressive interpersonal skills and ability to work in teams
- Proficient in Google Docs and Spreadsheets, able to adapt to innovative technologies and troubleshoot with new volunteers who are learning the systems
- Human service experience and prior office experience preferred
- Able to work 10-14 hours/week
- Highly organized and efficient in planning and executing a number of diverse tasks
- Independent and proactive. You don’t need to be asked. You see something that needs doing and you do it. You’re able to work independently, yet know when to ask for help
- Extremely detail-oriented: you check and double-check your work before sharing a final product, can manage large amounts of data without making mistakes, and get a kick out of this.
- Professional, confident and mature. You have experience in public speaking and are able to convey communications in a crisp, effective manner. Must be able to represent CTL appropriately in public settings
- Strong judge of character (this is subjective but much of the work in screening volunteers relies on instinct and the ability to read people)
- Quick and voracious learner
- Flexible and able to adapt when things change quickly
- CTL interns have the ability to work remotely from home, selecting a regular weekly schedule with hours that work best for them
- NYC candidates will have the opportunity to work in an exciting office environment shared with DoSomething.org, which includes occasional brownie bake-offs, social good cage matches, flash mobs, and dance parties
- Students may receive school credit
- Exceptional candidates located in any part of the nation will be considered
- The Volunteer Coordinator position is a 6 month non-paid internship, with opportunity to renew
- Crisis Text Line is an equal opportunity employer
How to apply:
Email your application to Meg Rose at firstname.lastname@example.org with the subject line ARMY OF VOLUNTEERS and your resume attached. Answer the following questions in the email:
- Why do you want to work with a nonprofit startup?
- Describe a time you used your communication skills to get a large group of people to do something in order to achieve your end goal.
- What’s your most relevant professional experience to this position?
Apply by Friday, September 19th, to be considered for the first round of interviews.