Careers

Below are our current openings. All jobs are based out of the Crisis Text Line office in New York City. If you’d love to work here and you don’t see a role that’s a good fit, impress us over email (info@crisistextline.org) and we’ll keep you in mind for relevant opportunities in the future.

Current Openings

  1. Data Analyst
  2. Software Engineer
  3. Program Director

Data Analyst

Reports to: Chief Data Scientist

Location: Flatiron District, New York City, NY

What is Crisis Text Line (CTL)?

Millions of teens are quietly suffering every day. They struggle with bullying, homophobia, suicidal thoughts and more. The solution is beautifully simple. We’ll provide crisis intervention services to teens via a medium they already use and trust: text. And we use insights from our work to develop and share innovations in prevention, treatment, and long-term care.

CTL is a not-for-profit tech start-up, born from the rib of DoSomething.org. We launched in select cities across the U.S. starting in August 2013 and aim to be nationwide in 2014.

Responsibilities:

The Data Analyst’s role at Crisis Text Line is to be the smartest person in the room – not because he/she always know the answers – but because he/she know how to find the answers. At its core, Crisis Text Line is a data-informed organization. Every strategy conversation begins with what does the data say, whether from competitive analysis, academic or industry research, or our own data.

The Data Analyst’s day-to-day role is to analyze large and fast moving data sets and detect changes in our users’ behavior. His/her goal is to inform (1) product iterations and pivots, (2) organizational strategy, (3) how CTL shares data. A successful candidate will possess strong skills in analytics, statistical programming, and/or qualitative research, and a steadfast sense of curiosity. Finally he/she should have passion for sharing insights with staff, institutions, and the public. Ultimately, our data must drive behavioral change.

I. Strategy and Implementation

II. Collection and Analysis

III. Sharing and Storytelling

Requirements

Qualifications

Additionally

How to apply:

Email your application to Bob Filbin at bob+analyst@crisistextline.org with the subject line KEEP IT SIMPLE and your resume attached. Answer the following questions in the email:

Applications will be reviewed on a rolling basis.  

Software Engineer

Report to: EVP of Engineering
Location: Flatiron District, New York City, NY

We build great technology for great people doing great things (like saving lives). Cheesy sounding, but true. We use the tech and tools you hear about at those bleeding-edge conferences to power web tools that trained crisis specialists use to chat with young people in crisis (bullying, self-harm, suicide, and the like).

We build for scale and are driven by our 4 core values:

The Job

Responsibilities

Must-Haves

CS degree or equivalent experience
PHP expertise, especially PHP’s OO practices
Demonstrated experience with a PHP framework (Zend, Symfony, CakePHP, Yii, etc.)

Bonus points

Benefits

How to apply

Email application to chris+engineer@crisistextline.org.

Crisis Text Line is an equal opportunity employer.

Program Director

Reports to: Executive Director

What is Crisis Text Line (CTL)?

Millions of teens are quietly suffering every day. They struggle with bullying, homophobia, suicidal thoughts and more. The solution is beautifully simple. We provide crisis intervention services to teens via a medium they already use and trust: text.   We use insights from our work to develop and share innovations in prevention, treatment, and long-term care.

CTL is a not-for-profit tech start-up, born from the rib of DoSomething.org.   We manage a network of crisis centers, whose experienced specialists answer the texts that we receive from teens.

Responsibilities:

We’re looking for a Program Director who is dedicated to ensuring that all of the teens we serve receive the support they need.   The role is ideally suited for someone who has deep experience in social work and is excited to discover and expand innovations in the youth mental health field.

As CTL grows, the Program Director will manage the growing internal Program team.

Requirements:

How to apply:

Email your application to eeddy@dosomething.org with the subject line “Program Director Application” and your resume attached. Answer the following questions in your cover letter: