Jen Chiou

Executive Director

Jen Chiou is the Executive Director of CTL, where she leads the team to achieve CTL’s objectives: support youth in need, 24/7, wherever they are, and use insights from our work to develop and share innovations in prevention, treatment, and long-term care. Prior to CTL, she was General Manager at GOOD, where she launched GOOD Maker, an online crowdsourcing tool, and GOOD Local, a network of volunteer-led chapters. She previously was a Managing Director at Teach For All, an international NGO founded by Teach For America that works to expand educational opportunity, and a strategy consultant for nonprofits and foundations at the Bridgespan Group. She graduated Phi Beta Kappa from Stanford University.

BobBob Filbin

Chief Data Scientist

Bob Filbin is a data scientist with a keen interest in developing pro-social applications of data. At Crisis Text Line, his goal is to use data science to maximize both the number of teens using the service and the quality of care they receive. Bob has spoken about data science for social change at SXSW Interactive, Strata Conference, and MIT, and has been published in the Harvard Business Review. Bob has his M.A. in Quantitative Methods in the Social Sciences from Columbia University and his B.A. from Colgate University. He enjoys playing Quidditch and will always root for the Chudley Cannons, no matter their record.


IMG_7286_2Chris Johnson

EVP of Engineering

Chris Johnson graduated from Arizona State University with a degree in Computer Science with a concentration in Information Assurance. His main focus is on keeping enterprise web infrastructure running at top performance and building products for scale and reuse. Under his project guidance at Do Something, the organization migrated to the cloud and scaled its web presence to support millions of hits per month. His goals for building the Crisis Text Line platform are security, reliability, and availability–industry standard requirements with proven roadmaps to success.


JayJay Sheth

Senior PHP Engineer

Jay Sheth has been developing and architecting web and mobile applications using open source technologies for the past decade. He is passionate about harnessing the power of open source technologies to help people in crisis. Previously, he worked as systems architect at a growing online media company, where he bridged the worlds of code development and server architecture to ensure the high availability and fast performance of a network of high-traffic websites. He also brings with him experience in the mobile space, having worked as senior developer for a mobile start-up that created a location-based city guide.


MegMeg Rose

Community Engagement Manager

As a social worker, Meg Rose has directly served individuals in crisis for almost a decade, including: homeless, refugee, ex-offender and at-risk youth populations. The struggles she faced as a front-line service provider led to Meg’s desire to cultivate innovative solutions, evidence-based practice, and utmost commitment to those in need at the macro-level of non-profit administration and program development. Prior to CTL, Meg also helped launch non-profit startups in Tunisia and Libya during the Arab Spring, and more recently in New York City. She has a Master’s degree in Social Work with a focus on Social Enterprise Administration from Columbia University, and a BSW from the University of Texas at Austin.


Chaquana Lyons


Chaquana Lyons is equipped with the power of numbers behind her and her passion for making a difference in the world. This must be her fuel as she oversees the fiscal responsibility of Crisis Text Line in addition to working on the finances at (whew!). Chaquana’s main goals are to keep the lights on in both organizations and to build the financial structure of Crisis Text Line so that it’s just as strong and secure as the amazing platform it runs on.