NancyNancy Lublin

Founder and CEO

As CEO of, the largest organization for teens and social change in the world, Nancy Lublin is able to name all 5 members of One Direction without a smidge of sarcasm. An expert on youth, social media, and pop culture, brands like Pepsi and Chase and several tech start-ups have sought her advice and Fast Company has named her to their Most Creative People list. In 2013, while still CEO of, Lublin turned her popular TED talk ( into her third company, Crisis Text Line (CTL). CTL is the first 24/7, free, nationwide text line for teens. Prior to leading and CTL, Nancy turned a $5,000 inheritance into Dress for Success, which helps women transition from welfare to work in more than 125 cities in 15 countries. Before leading two of the most popular charity brands in America, she was a bookworm. She studied politics at Brown University, political theory at Oxford University (as a Marshall Scholar), and has a law degree from New York University. She is the author of the best-selling business book Zilch: The Power of Zero in Business and is one of the top 50 Influencers on LinkedIN. Nancy was recently named Fortune’s “World’s 50 Greatest Leaders” alongside the Pope and Dalai Lama (We know, she thinks it’s funny too!). Nancy is a Young Global Leader of the World Economic Forum (attending Davos multiple times), a Crown Fellow of the Aspen Institute. She is married to Jason Diaz and has two children who have never tasted Chicken McNuggets.

BayleeBaylee Greenberg

Director of Operations

Baylee Greenberg oversees growth strategy, programs, partnership, culture and finance at CTL with the goal of supporting youth in need, 24/7, via text message. She hails from where she was most recently a Business Development Manager creating national impact-making cause marketing partnerships with companies such as H&M, 3M, American Express, and Johnson and Johnson. Prior to that, she oversaw grant programs, member experience, and office operations. Baylee graduated from the University of Michigan with a BA in Linguistics and a BA in Psychology. When she’s not doodling syntax trees, she can be found visiting her hometown of Boston, MA.

patty-scaledPatty Morrissey, MSW

Director of Community

Patty Morrissey oversees crisis counselor recruitment, selection, and training at Crisis Text Line. She has an eclectic background in social work, student affairs, social entrepreneurship, corporate social responsibility. Prior to joining Crisis Text Line, Patty served as the founding Head of Social Innovation at Groupon during a period of unprecedented growth establishing award-winning programs including Groupon Grassroots and the Employee Volunteer Program. Patty has a BS in psychology from James Madison University and an MSW from Loyola University Chicago. Patty met her husband, Brian, while volunteering for a biking-advocacy organization in Chicago and together they joyfully co-parent their three-year-old daughter, Vivian.

Jen JamesJen James

Director of Supervision

Jen James oversees crisis counselor engagement and retention as well as the supervisors who support our crisis counselors. She found her passion by volunteering at a crisis center and from there created the first chat and text crisis program in Michigan. She has a BS in Telecommunication and Film from Eastern Michigan University, and her life experiences are what drives her commitment to help others. She has been with her husband Kevin for 19 years (though they say it’s just a fling). She has two sons who are hilariously witty and sarcastic and she wouldn’t have it any other way. In her spare time she obsesses over Unicorns.

bob-scaledBob Filbin

Chief Data Scientist

Bob Filbin is a data scientist with a keen interest in developing pro-social applications of data. At Crisis Text Line, his goal is to use data science to maximize both the number of teens using the service and the quality of care they receive. Bob has spoken about data science for social change at SXSW Interactive, Strata Conference, and MIT, and has been published in the Harvard Business Review. Bob has his M.A. in Quantitative Methods in the Social Sciences from Columbia University and his B.A. from Colgate University. He enjoys playing Quidditch and will always root for the Chudley Cannons, no matter their record.

IMG_7286_2Chris Johnson


Chris Johnson graduated from Arizona State University with a degree in Computer Science with a concentration in Information Assurance. His main focus is on keeping enterprise web infrastructure running at top performance and building products for scale and reuse. Under his project guidance at Do Something, the organization migrated to the cloud and scaled its web presence to support millions of hits per month. His goals for building the Crisis Text Line platform are security, reliability, and availability–industry standard requirements with proven roadmaps to success.

AustinAustin Willis

Software Engineer

Austin has an academic background in Computer Science with a focus on Machine Learning. His previous industry experience dealt with data warehousing, helping to support and business and organization leaders across all sectors. He hopes to use his experience in data-driven software development, along with feedback from our awesome specialists and volunteers to help improve the platform and the community around it.

Andrew GremmoAndrew Gremmo

Software Engineer

Andrew originally had a background in Healthcare Compliance before making the
transition into Software Engineering. He is excited to be able to combine his
love for all things tech with his passion for creating a positive social impact.
He has a BS in Business Management from Stony Brook University and is currently
finishing up a BS in Computer Science from Oregon State University.

TCToshiro “TC” Kida

Junior Software Engineer

Coming from a multi-faceted background in graphic design, web development, and grassroots social change, both domestic and abroad, Toshiro Kida finds it highly amusing that he has worked in “development” across the socio-economic, organizational, and software domains. He is proud to be applying this varied experience to the technical engineering and user experience needs of Crisis Text Line. Toshiro has a BA in Art from Yale University and an MA in Poverty and Development from the Institute of Development Studies, at the University of Sussex, UK.

Kaley LeshemKaley Leshem

Crisis Counselor Trainer

Kaley Leshem is a trainer at Crisis Text Line who is committed to preparing crisis counselors for their work with texters in need. She hopes to train counselors who are empathetic, enthusiastic, and skilled listeners. Originally a volunteer for CTL, Kaley is interested in issues around mental health and how humans understand and interact with the world around them. Kaley recently graduated from Tufts University with a BA in religion. Her senior thesis focused on the historical intersection of feminism, religion, and humanitarian relief work.

Ramneet SachdevRamneet Sachdev

Crisis Counselor Trainer

Ramneet Sachdev has joined Crisis Text Line as a trainer, ensuring eager trainees are well prepped to become crisis counselors. She loves to champion trainees throughout the training process and thrives on seeing her former trainees excel at providing an empathetic ear to texters in need. Ramneet has difficulty being monogamous with only one cause, so she hopes to work in various cause spaces and advocate for various underserved and marginalized communities throughout her life. In the long-term, Ramneet hopes to focus on issue based advocacy by drafting policy with NGOs and local government agencies.

Ramneet has a BBA from CUNY Baruch and an MPA in Public Policy & Non-Profit Management from New York University. Her Master’s thesis focused on a program evaluation of transitional housing aftercare services and housing strategies for underserved homeless young adult populations in NYC. While not spoiling her dozen nieces and nephews, Ramneet can be seen snapchatting #LifelessonsbyChris, our CTO.