Crisis Text Line
Text HOME to 741741 in the US

Emergency Services

We work with on the ground emergency service providers to promote the safety of our texters.  From 911 call takers at Public Safety Answering Points to police departments and EMS - collaboration is key.

 

Emergency Services || Crisis Text Line

Our goal is to support our texters in moving from a hot moment to a cool calm. We work with on the ground emergency service providers to promote the safety of our texters.  From 911 call takers at Public Safety Access Points to police departments and EMS - collaboration is key.


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Texter Privacy

Our texter’s privacy is of paramount importance to us (read: we take it seriously!). We may disclose information to emergency services when a texter is at imminent risk and unable or willing to safety plan. And, we only disclose pertinent information in order to achieve safety. See our Terms of Service.

 
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911 Call Takers

Consider us a friend in safety. We’re grateful for the work you do day (and night) after day. When we call you, we'll identify ourselves as calling from Crisis Text Line and collaborate with you to ensure a texter’s safety. Download the toolkit below to learn more, or fill out the form to become a PSAP partner.

 
 

Learn More About Becoming a PSAP Partner

You can assist Crisis Text Line in getting help to texters at imminent risk. We need your support and collaboration as a point of contact to keep every texter safe.

Your Name *
Your Name

Download Toolkit

Your email address must be associated with an emergency service entity in order to receive the toolkit.

The Crisis Text Line Toolkit consists of FAQ’s for 9-1-1 call takers, which describe internal standard operating procedures along with how our Supervisors work collaboratively with Public Safety Access points to successfully locate a texter in crisis in your jurisdiction. In addition, we provide distributable information to help spread the word about the service.

Name *
Name
Mailing Address *
Mailing Address
Email List Sign-up