About Us

Crisis Text Line provides free, 24/7, high-quality text-based mental health support and crisis intervention by empowering a community of trained volunteers to support people in their moments of need.

We are a nonjudgmental organization that champions mental well-being and aims to support people of every race, ethnicity, political affiliation, religion, age, sexual orientation, gender identity, disability, socioeconomic status, and other backgrounds. We use empathy and active listening to empower our texters to identify their own strengths and coping strategies in moments of crisis. We listen to and learn from our community to help us continuously improve our service.

Our Mission #

At the intersection of empathy and innovation — we promote mental well-being for people wherever they are.

Vision #

An empathetic world where no one feels alone.

Who We Serve #

We support individuals, communities, and populations, working in partnership with NGOs, foundations, corporations, and government and intergovernmental agencies to scale impact globally.

How We Serve #

Crisis Text Line provides free, 24/7, confidential mental health support via text, delivering crisis intervention and prevention when it’s needed most. We pair human connection with scalable technology, research, and partnerships to strengthen mental health systems and drive lasting change.

Learn about how we started here.