Donor Confidentiality Policy

Last Revised: April 25, 2021

This policy describes the policy and practices of Crisis Text Line (the “Organization”) concerning donor confidentiality regarding gifts to the Organization. 


I. Confidentiality 

The Organization does not sell, share, or otherwise trade a donor’s personal information for non-affiliated third-party fundraising or marketing purposes. 


The Organization’s staff is responsible for maintaining the confidentiality of records reflecting the identity or personal information of the Organization’s donors or prospective donors. The Organization does not sell its donor lists. Subject to applicable law or regulation, the Organization will use reasonable commercial efforts to comply with the wishes of any donor who requests anonymity at the time of giving and/or who asks to be removed from any public-facing documents that identify or recognize them at any time. 


The Organization’s executives, employees, and volunteers may have access to donor information in connection with the fulfillment of their duties. The Organization has reasonable technical and administrative security measures to protect the security of donor information. Among those measures, as a condition of their work with the Organization, all employees are bound by the Organization’s Employee Handbook, which contains strict rules concerning the safeguarding of confidential information, including donor information. Failure to abide by the terms of the Employee Handbook may result in discipline up to and including termination.  


II. Disclosures

The only personal information that the Organization collects is that which donors voluntarily provide to the Organization. The Organization may use such personal information to contact donors for the following reasons:

  • To establish a relationship and communicate with donors;
  • To understand who our donors are and how we may improve our services to meet their preferences and expectations; 
  • To process a donation
  • To issue a tax receipt; or 
  • To recognize contributions. 


The Organization may disclose voluntarily-provided personal information to third parties with a donor’s consent or when required by applicable law or regulation, including but not limited to the following: 

  • Third-party auditors who are authorized to review donor and prospect records as required for the purposes for which they are engaged; 
  • The names of donors, and their level of giving, may be identified in the Organization’s annual tax filings, annual reports, on the Organization’s website, and/or in similar public relations communications issued in conjunction with the Organization’s charitable purpose; 
  • Subject to applicable law and regulation, the Organization will not publish the specific dollar amount of any donor’s gift without the permission of the donor.


III. Honor/Memorial Gifts 

The names of donors of memorial or honor gifts and the amount of donations may be released to the honorees unless otherwise specified by the donor. 


IV. Changes to This Policy 

The Organization reserves the right to change this Donor Confidentiality Policy from time to time. When the Policy is changed, the date of the last update will appear at the top of the policy. 


If you have questions about this policy, please contact the Organization’s Director of Development Ashley Dittmar at 

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