Crisis Text Line

Volunteer

Become a volunteer Crisis Counselor, joining a community of over 3,000 empathy MVPs.

 

Volunteer

Crisis Text Line is the free, nationwide, 24/7 text line for people in crisis. The service is powered by volunteer Crisis Counselors who work remotely anywhere with a computer and secure internet connection.

Crisis Counselors answer texts from people in crisis, bringing them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning.

Volunteers commit to 200 total hours, serving between 2 and 12 hours each week (yes, we're flexible!) to meet this requirement.


 
 

Step 1.

Complete the 30-minute application and consent to a background check.

 

step 2.

Complete the 34-hour web-based training.

 

Step 3.

Take your first shift and start changing lives!

 
 

 
I volunteer for Crisis Text Line because practicing empathy and reflective listening makes me a better friend, partner, and employee.
— Monika Lind, Student
 

Learn skills. In 34 hours, you’ll walk away knowing reflective listening, collaborative problem solving, and crisis management. (These are skills that will help in your personal relationships too!)

Train from anywhere. In your PJs. In a coffee shop. Whatever.

So impressive! Our Crisis Counselors highlight the training on their resumes when interviewing for jobs, applying to grad school, and building out their LinkedIn profile.


 
The great conversations leave you warm and fuzzy – those are good for the soul. The hard conversations require patience and fortitude – those are good for the spirit.
— Ellen Kaster, consultant
 

Level up. Earn volunteer leadership positions. Get the first crack at Crisis Text Line internships and job openings. Gain access to special privileges, including discounts and merch.

Hone your skills. Work alongside volunteers who are also social workers, therapists, and psychiatrists to sharpen your crisis counseling skills!

Feel supported. This is a community. We support each other. We are a big awesome family.


 
Being a Crisis Counselor teaches me so much around believing in hope, trusting the process, and deepening compassion — for others and for myself.
— Ruth Lee, Student
 

We accept applications on a rolling basis. We begin new training cohorts every two weeks, but space is limited. We're excited to meet you! 

Questions? Check out the FAQs or reach us at support@crisistextline.org.