Crisis Text Line
Text HOME to 741741 in the US

Volunteer

Become a volunteer Crisis Counselor, joining a community of over 3,000 empathy MVPs.

 

Volunteering with Crisis Text Line

This information is for our service in the United States. Are you looking to volunteer in Canada or the UK? Click here to volunteer in Canada or volunteer in the UK.

What we do. Crisis Text Line is the free, 24/7 text line for people in crisis in the United States. The service is powered by volunteer Crisis Counselors who work remotely anywhere with a computer and secure internet connection.

We need you at night. Texters tend to be in crisis more often at night, when the rest of the world is sleeping. No wonder ⅔ of our texter volume happens at night. Our greatest need is during the hours of 10pm and 6am EST. Are you a night owl or early riser? You’ve found the right place!

This is a big commitment. Crisis Counselors commit to 200 total hours of service, serving a recommended 4 hours per week to meet this requirement.

Cost. This training is free for you, but it costs Crisis Text Line $1,008 to train you. We need volunteers to see training through to the end and serve out their 200-hour commitment.

How Crisis Counselors work. We answer texts from people in crisis, bringing them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning.

Requirements. To apply, applicants must be 18 or older and have a US Social Security Number, and must submit 2 references. To volunteer, Crisis Counselors must have access to reliable Internet access and a personal computer.


 
 

Step 1.

Complete the 30-minute application and consent to a background check.

 

step 2.

Complete the 30-hour web-based training.

 

Step 3.

Take your first shift and start changing lives!

 
 

 
I volunteer for Crisis Text Line because practicing empathy and reflective listening makes me a better friend, partner, and employee.
— Crisis Counselor, Student
 

Learn skills. In 30 hours, you’ll walk away knowing reflective listening, collaborative problem solving, and crisis management. (These are skills that will help in your personal relationships too!)

Train from anywhere. In your PJs. In a coffee shop. Wherever.

So impressive! Our Crisis Counselors highlight the training on their resumes when interviewing for jobs, applying to grad school, and building out their LinkedIn profile.


 
The great conversations leave you warm and fuzzy – those are good for the soul. The hard conversations require patience and fortitude – those are good for the spirit.
— Crisis Counselor, consultant
 

Level up. Earn volunteer leadership positions. Get the first crack at Crisis Text Line internships and job openings. Gain access to special privileges, including discounts and merch.

Hone your skills. Work alongside volunteers who are also social workers, therapists, and psychiatrists to sharpen your crisis counseling skills!

Feel supported. This is a community. We support each other. We are a big awesome family.


 
Being a Crisis Counselor teaches me so much around believing in hope, trusting the process, and deepening compassion — for others and for myself.
— Crisis Counselor, Student
 

We accept applications on a rolling basis. We begin new training cohorts every two weeks, but space is limited. We're excited to meet you! 

Questions? Check out the FAQs or reach us at support@crisistextline.org.