Giving Time: Support Texters as a Bilingual Crisis Counselor

Your empathy holds power. It can support people in their moments of pain. That’s why we’re asking you to give back this holiday season by giving time. As a bilingual volunteer Crisis Counselor, you can help Spanish-speaking texters across the country.

This year, we launched the first crisis-response service of its kind in the United States, providing free, 24/7 support for Spanish speakers. On launch day, we had over 100 Spanish-speaking texters waiting to reach a volunteer Crisis Counselor. As we approach the end of the year, we receive many more texts from people in pain. Join us in giving time as a volunteer Crisis Counselor to support Spanish-speaking texters all across the country.

Already a Crisis Counselor? No need to reapply! Click here to learn about the next steps to support texters in Spanish.

Hear why Candice gives her time!
Hear why Anthony gives his time!

The Application

Apply to become a bilingual volunteer Crisis Counselor here. After your application has been accepted, you’ll take a quick language assessment to make sure you’re ready to support texters in Spanish. Already a Crisis Counselor? No need to reapply! Fill out this form to sign up to take the language assessment. Read more about the application and training in the FAQ before.

The Platform

As a bilingual volunteer Crisis Counselor, we’ll use our triage algorithm to prioritize your time supporting Spanish-speaking texters. You’re more than welcome to support English speaking texters, too! Our clinical team includes many bilingual supervisors ready to help you navigate conversations with texters and jump in when you need an extra hand.

The Texters

Currently, we support about 4,000 people in crisis daily in English. Research shows that language is a primary barrier preventing Spanish speakers in the US from accessing mental health services. We’re excited to launch our service with your support in order to increase access to mental health services for the Latine community.

Ana Reyes (elle/they/them) – Crisis Text Line Staff, Clinical Team

Estoy muy emocionade de tener la oportunidad de apoyar a nuestra comunidad latina e hispanohablante.


Victor Ramirez (él/he/him) – Crisis Text Line Staff,  Volunteer Experience Team
Estoy muy contento de que Crisis Text Line ofrecerá un servicio sumamente necesario a las comunidades hispanohablantes de los Estados Unidos. 

Frequently Asked Questions

Expand each section below to learn more about each step of the process to become a bilingual volunteer Crisis Counselor

In a crisis?

Text HOME to 741741 to connect with a Crisis Counselor

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