Frequently Asked Questions

Crisis Text Line provides free, 24/7 mental health support via text message. Read on for more information about our platform, how to become a Crisis Counselor and how we’re using data to change the game. Can’t find the answers to your burning questions below? Email

Texting In

In crisis? Here’s everything you need to know about reaching a Crisis Counselor to help you from that hot moment to totally cool and calm.

Web Chat

We believe everyone should have more access to mental health support. This is why we offer Web Chat as an additional line of communication for those who prefer to use a computer or other chat-based devices. Remember–our volunteer Crisis Counselors are available to support you live, 24/7.

Messaging Apps

If you’re in crisis, it should be easy to get mental health support. From sending a text message to reaching out through a messaging app, here’s the rundown on anything and everything you need to know about getting in touch with a Crisis Counselor.


We’re always looking for Empathy MVPs to become volunteer Crisis Counselors. Think you have what it takes? Here’s the rundown on everything from the application process and training to getting on the platform and talking with texters in crisis. You’ll be helping people in no time.


Crisis Text Line was built from the ground up around technology and data with the goal of helping people thrive.  We've collected one of the largest health data sets in the world. Here’s everything you need to know about how we’re using data to change the world.


Money shouldn’t be a barrier to help. So, we work with foundations, individuals, and corporations to make sure that anyone in crisis can connect with a Crisis Counselor when they need support. Here’s the overview on how we work with philanthropy.

Partnerships and Media

We want to end suffering in silence. And, we can’t do it alone. It takes teamwork. We partner with not-for-profits, colleges and universities, and corporations to help people in crisis. Here’s the TL;DR on our cross-industry partnerships and how you can get involved.

Need to vent?

Text HOME to 741741 to connect with a volunteer Crisis Counselor

Free confidential 24/7 support at your fingertips.

Data insights, news, and more straight to your inbox.