Crisis Text Line
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The Crisis Text Line Blog

The Cool Calm

Helping a Friend in Crisis Via Text

We’ve all gotten that text: whether it said “I’m feeling lost,” or “I need help,” or “I don’t know what to do,” we know what it feels like to receive a text from a friend in some kind of crisis. Reading a text from someone in pain, you may feel concerned, helpless, or even panicked.

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InsightsCrisis Text Line
Building a Brand Voice

Empathy and innovation. These are the words that have long defined the Crisis Text Line brand. They how we present ourselves to our community and the world at large: responses to social media comments, feedback to Crisis Counselors, and every post in this blog!

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