Q&A with Hilary Jordan – Finding fulfillment in mental health support

At Crisis Text Line, our donors have a direct impact on transforming and saving lives. Through their generous contributions, we are able to provide training and support for our volunteer Crisis Counselors, who in turn support our texters during some of their darkest moments. One such donor, Hilary Jordan, draws from her past experiences and life lessons to advocate for and support mental health resources, particularly through her donations to Crisis Text Line.

Q: What initially inspired you to support Crisis Text Line?
A: I was initially drawn to this particular type of volunteering because of my brother, who lived as a schizophrenic, and the many challenges our family faced alongside him. I had also been looking for a meaningful volunteer opportunity, and I didn’t want to stuff envelopes or make phone calls to random people for various organizations. Crisis Text Line seemed like the perfect fit. The mission of the organization hit home and meant something to me.

Q: Can you share a personal story or moment that reinforced your commitment to supporting individuals in crisis?
A: As a hairstylist for over 40 years, I met and literally counseled many clients as part of the job. I got lots of satisfaction from being able to perform compassionate listening.

Q: Why is it important to you to support mental health initiatives, particularly crisis intervention?
A: I feel that mental health is severely under supported. With our world in its complicated state, it’s more important now than ever that there’s systems in place for people to turn to when in need. It seems that  many mental health professionals are severely overworked and can’t always get to patients who have an immediate need for mental health assistance. Crisis Text Line is a place to diffuse people’s crises until they can seek additional, long-term help. 

Q: How do you see your contributions making a difference in the lives of those reaching out for help?
A: I know that my monetary contributions are vital to finance organizations like Crisis Text Line. I was a Crisis Text Line counselor for a couple years until my son had serious health issues, and I needed to step back from that role. So now, I contribute financially.

Q: What drives your philanthropic giving overall, and why do you prioritize Crisis Text Line in your charitable efforts?
A: My motivation and priority to contribute is due to my own family, friends, and community exposure to the mental health crisis in my country, my state, my city, and my home. So many problems ranging from crime and homelessness stem from individuals trying to self-medicate their mental condition.

Q: How has giving back to a cause that is meaningful to you impacted you personally or professionally?
A: Giving back has always been a part of my business protocol. And personally, I have much satisfaction knowing I’m contributing to something other than my own gains.

Q: What would you say to others who are considering donating to Crisis Text Line?
A: What I would say to others trying to find a worthy organization to give their hard earned money or time to? Take a look around. Do you know anyone who suffers from mental illness? Friends? Family? Co-workers? My guess is the answer is a resounding “yes.” So, it seems obvious to me that contributing to this ever-growing, meaningful organization is the best place to spend any amount of time you can give and/or funds you can spare.

Q: How do you take care of your own mental health?
A: I have had a long and fruitful personal mental health journey since my mid 20’s. I have learned to practice personal boundaries so I don’t  invite or deal with toxic energy that does not align with my values. (I grew up with a toxic, narcissistic mother.) I also have a prolific physically active life– I was a competitive athlete and still keep physical activity a priority. Moving has always been how I cope with stress. Not only does it keep my mind busy, but exercising and being active consistently releases dopamine. I really prioritize my free time by connecting with my friends and family to strengthen those bonds. We lean on each other in times of need. Practicing gratitude and giving of my time to friends and family brings me joy.

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You can also make a direct impact on transforming and saving lives by donating to Crisis Text Line or becoming a volunteer. Help us support those who need it most!