Become a Volunteer Crisis Counselor
Our volunteer Crisis Counselors work remotely, on their computers, answering texts from people in crisis. Volunteers create a dialogue with texters who are looking for help, de-escalating the crisis at hand and providing compassionate, non-judgmental support using active listening, collaborative problem-solving, and safety planning. Through this vital support, volunteer Crisis Counselors make a positive impact on the mental health journeys of those in need.
Free Crisis Counselor Training
To become a Crisis Counselor volunteer, you will need to complete our free online mental health training. Over the course of 30 hours, you will learn reflective listening, collaborative problem-solving, and crisis management. You can train anywhere—in your PJs, in a coffee shop, whatever works for you! After completing training, our volunteer Crisis Counselors commit to volunteering four hours per week until 200 hours are reached. Ideally, we expect you to fulfill your 200-hours volunteering commitment within one year.
Mental health training is an essential part of becoming a volunteer Crisis Counselor at Crisis Text Line. Our volunteers must be equipped with the skills and knowledge to effectively support those in need, so our mental health training is built to help you better understand the complex nature of different mental health concerns. It provides volunteer Crisis Counselors with techniques for managing difficult emotions and behaviors, and for promoting positive practices that contribute to overall well-being. With this training, volunteer Crisis Counselors are given the tools to offer evidence-based interventions and provide compassionate, effective, and high-quality care to texters who seek their support.
While the training will teach you how to help others, Crisis Text Line’s mental health volunteering also offers tremendous value at an individual level. In fact, two thirds of our volunteers use the skills they learn through our training to deal with their own emotional well-being because it provides them with the knowledge and tools necessary to manage difficult situations. You can also learn how to recognize and manage your own stress, anxiety, depression and develop coping skills and positive habits that promote resilience and emotional wellness.
Sign up to volunteer and start your free mental health training