Crisis Text Line

Global Expansion

We are committed to launching one Crisis Text Line per country, and setting a global standard for crisis intervention in the process.

 

International

WHERE ARE WE GOING NEXT?

Due to overwhelming demand and a genuine passion to help people in crisis everywhere, Crisis Text Line is continuing to expanding internationally! We are committed to launching one Crisis Text Line per country.

We’re looking for affiliate partners to launch Crisis Text Line around the world!  We’re accepting applications from all countries and regions. Please complete the form below to start the application process!

Where we are outside the US:

Where we’re going next


WHY DO GLOBAL STANDARDS MATTER?

Quality Assurance  One standard ensures that text lines offer a consistent, high-quality service to texters.

Quality Assurance
One standard ensures that text lines offer a consistent, high-quality service to texters.

Data  Open information fosters understanding, smart policy, research, and best practice.

Data
Open information fosters understanding, smart policy, research, and best practice.


Global network  It is easier for potential funders and partners to support text lines that adhere to the same set of standards.

Global network
It is easier for potential funders and partners to support text lines that adhere to the same set of standards.

Impact  Ultimately, by working collaboratively, we can serve more people with fewer resources.

Impact
Ultimately, by working collaboratively, we can serve more people with fewer resources.


Affiliates

WHAT IS AN AFFILIATE?

  • One per country or region. An independent entity committed to delivering free, 24/7, text-based crisis counseling services for one country or region that shares our vision and principles.

  • Independent. Affiliates are responsible for their own fundraising, volunteer recruitment, texter marketing, governance, and everything that goes into running a great organization.

  • Financially viable. This is a serious endeavor. Before launching a Crisis Text Line, affiliates should have the funding to run a national text service for at least two years.

Our affiliates adhere to our core principles

  1. Human first.  We believe people in pain deserve a human-to-human, non-judgmental empathy. We build products and policies that foster greater human connection, speed and accuracy.

  2. Non-discriminatory.  We are a 24/7/365, free service that serves all individuals regardless of issue, age, race, religion, sexual orientation, gender identity…you get the idea. We’re here for ALL people in pain.

  3. Crisis Intervention.  We help people in crisis. Crisis definition: “a mental or emotional state that has left the texter in a dangerous condition or unable to cope in a functional or productive way.  Our crisis interventions offer in-the-moment support of active crisis situations.”

  4. Best-in-class technology. We believe texters, and volunteers around the world deserve fast, reliable technology that meet users where they are. Each affiliate has access to the same core tech stack (including data) built out of NYC.  

  5. Secure. We adhere to the highest data security and privacy standards in the world.  We protect the privacy of our texters like a momma bear protecting her cubs.

WHAT ARE THE BENEFITS OF BEING AN AFFILIATE?

  • Fast track. Build on the knowledge, practice, and technology that we’ve developed over the past 5+ years!

  • Technology & Accessibility. You’ll utilize our crisis counseling platform, real-time algorithms and analysis tools that help improve the service and the world. You’ll benefit from our integrations with Facebook, Youtube, and other major technologies.

  • Training & Best Practice. We’ll give you our training materials, supervision manuals, and best practice to tailor to your country context.

  • Brand & Community. We have generated lots of press and established partnerships across multiple sectors. Affiliates are a part of our brand and can leverage our reputation and relationships to attract funding, partners, and positive press.

  • Support. We’ll provide technical advising and oversight of your text line. We want you to succeed and we’ve got your back.

  • Impact. Perhaps most importantly, by becoming an Affiliate, you are part of a global solution to support people in crisis everywhere.


What can you do now?

Start to consider the following:

  • Current landscape. Do crisis counseling services exist in your country? If so, how are they delivered and what does utilization look like?

  • Demand. Is there demand  for a text-based crisis counseling service? Talk to your friends, family, neighbors, etc. Ask them what they think.

  • Stakeholders. Who are the important players in the crisis counseling space? How should they be involved in the establishment of a text line?

  • Mobile coverage. What does mobile coverage look like in your country? What percentage of mobile phone users utilize text message and messaging apps?

  • Accessibility. How would you provide text services free of charge to the user? Who are the major mobile providers in your country? Would they waive fees for texters?

  • Organizational structure. Who would you work with? How would you most effectively leverage existing resources to make Crisis Text Line a success in your country?

  • Funding. Where would you raise the funds to launch a Crisis Text Line in your country?

INTERESTED?

If you have questions about Crisis Text Line’s international expansion that are not answered on this page please complete the form below.

Name *
Name

This form is not intended for crisis counseling. We currently provide services in the following countries:

  1. United States – Text 741741

  2. Canada – Text 686868

If you are outside of these countries and need help, please visit:

Or call the emergency telephone number in your country.