Crisis Text Line
Text HOME to 741741 in the US


Become a volunteer Crisis Counselor, joining a community of over 3,000 empathy MVPs.


Volunteer || Crisis Text Line

This information is for our service in the United States. 

Volunteer in Canada // Volunteer in the UK

Note: Get to know our policies and guidelines before you get started.

Crisis Text Line is the free, 24/7 text line for people in crisis in the United States. The service is powered by volunteer Crisis Counselors who work remotely anywhere with a computer and secure internet connection.

Crisis Counselors answer texts from people in crisis, bringing them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning.

Volunteers commit to 200 total hours, serving a recommended 4 hours/wk. to meet this requirement.

Crisis Counselors must be 18 or older and have a US Social Security Number.

Training is absolutely free, but know that it costs the organization $1,008 to train someone! You can help bring that cost down by seeing training through to the end and serving the 200 volunteer hours.


Step 1.

Complete the 30-minute application and consent to a background check.


step 2.

Complete the 30-hour web-based training.


Step 3.

Take your first shift and start changing lives!


I volunteer for Crisis Text Line because practicing empathy and reflective listening makes me a better friend, partner, and employee.
— Crisis Counselor, Student

Learn skills. In 30 hours, you’ll walk away knowing reflective listening, collaborative problem solving, and crisis management. (These are skills that will help in your personal relationships too!)

Train from anywhere. In your PJs. In a coffee shop. Wherever.

So impressive! Our Crisis Counselors highlight the training on their resumes when interviewing for jobs, applying to grad school, and building out their LinkedIn profile.

The great conversations leave you warm and fuzzy – those are good for the soul. The hard conversations require patience and fortitude – those are good for the spirit.
— Crisis Counselor, consultant

Level up. Earn volunteer leadership positions. Get the first crack at Crisis Text Line internships and job openings. Gain access to special privileges, including discounts and merch.

Hone your skills. Work alongside volunteers who are also social workers, therapists, and psychiatrists to sharpen your crisis counseling skills!

Feel supported. This is a community. We support each other. We are a big awesome family.

Being a Crisis Counselor teaches me so much around believing in hope, trusting the process, and deepening compassion — for others and for myself.
— Crisis Counselor, Student

We accept applications on a rolling basis. We begin new training cohorts every two weeks, but space is limited. We're excited to meet you! 

Questions? Check out the FAQs or reach us at