Volunteer || Crisis Text Line
This information is for our service in the United States.
Note: Get to know our policies and guidelines before you get started.
Crisis Text Line is the free, 24/7 text line for people in crisis in the United States. The service is powered by volunteer Crisis Counselors who work remotely anywhere with a computer and secure internet connection.
Crisis Counselors answer texts from people in crisis, bringing them from a hot moment to a cool calm through active listening, collaborative problem solving, and safety planning.
Volunteers commit to 200 total hours, serving a recommended 4 hours/wk. to meet this requirement.
Crisis Counselors must be 18 or older and have a US Social Security Number.
Training is absolutely free, but know that it costs the organization $1,008 to train someone! You can help bring that cost down by seeing training through to the end and serving the 200 volunteer hours.
Complete the 30-minute application and consent to a background check.
Complete the 30-hour web-based training.
Take your first shift and start changing lives!
Learn skills. In 30 hours, you’ll walk away knowing reflective listening, collaborative problem solving, and crisis management. (These are skills that will help in your personal relationships too!)
Train from anywhere. In your PJs. In a coffee shop. Wherever.
So impressive! Our Crisis Counselors highlight the training on their resumes when interviewing for jobs, applying to grad school, and building out their LinkedIn profile.
Level up. Earn volunteer leadership positions. Get the first crack at Crisis Text Line internships and job openings. Gain access to special privileges, including discounts and merch.
Hone your skills. Work alongside volunteers who are also social workers, therapists, and psychiatrists to sharpen your crisis counseling skills!
Feel supported. This is a community. We support each other. We are a big awesome family.