I’m a newbie to Crisis Text Line. Still, in just a few short months, I’ve been able to give so much to the world. And, perhaps, I’ve learned even more. 

I’ve been a Crisis Counselor for Crisis Text Line for just over two months. And, I’ll be the first to admit that it took me a bit to finally apply. I fell in love with the organization a few years back after watching Nancy Lublin’s TedTalk about the origins of the Crisis Text Line. I loved the idea of the platform, what the organization stood for, and the possibilities for major breakthroughs in public health through the data. 

Since I joined the organization as a Crisis Counselor, it’s been a whirlwind of learning, laughing, tears, excitement, and passion. This community is a true honor, joy, and delight to be part of. All of the Crisis Counselors and staff have been extremely supportive. I am always in awe of how much encouragement, validation, help, and reassurance comes from all these wonderful people.

Working with individuals in crisis gives me a sense of purpose and allows me the chance to reach out to those in pain and provide them a safe space to share their story. Yes, being a crisis counselor is hard; it can be frustrating and overwhelming at times. And being a crisis counselor has so many rewards that help make up for the challenges.

It’s a blessing to be part of a community that not only values the people we serve, but we also value the staff’s and volunteer’s individual differences and what we bring to the table. We take great care of our people. I’ve learned a great deal about myself, people, mental health, and helping skills. 

The key to being successful as a Crisis Counselor? Trust your gut, lean on your supports, believe in yourself, and know that you have the skills necessary to save a life. I hope that this holiday season, you consider applying to be a Crisis Counselor and join this community of strong, brave, and proud empathy warriors. We need more people giving their time every single day to help bring a ray of sunshine and hope into the lives of those we serve.