Natalia Dayan is a Licensed Social Worker and has been with Crisis Text Line since 2016.  Initially, she led the Crisis Text Line Clinical Supervision team exploring new technologies and policies to improve services for those in crisis. She is currently the Global Expansion Director, spearheading their Spanish service in the U.S., as well as the development of strategy and operations for expansion of the service outside of the U.S.

She is a Latina immigrant who has worked in the mental health space for 12 years. Natalia began her career in Florida, focusing on people recovering from eating disorders and addiction. She then moved to New York City, where she provided services to adults with psychiatric diagnosis who were experiencing homelessness, and developed and ran psycho-educational groups for Cognitive Behavioral Therapy, and Wellness Self-Management.

She has had English and Spanish speaking private therapy clients and has expertise working with substance abuse issues, trauma, depression, anxiety, and self-harm, among others. She received her undergraduate degree with a major in Psychology, and a minor in substance abuse, from Nova Southeastern University, and obtained a Masters in Social Work from Hunter Silberman School of Social Work in New York City, where she is currently Licensed. She is married and lives in New York.