Volunteer Crisis Counselors use our web-based platform to provide support to texters who are facing a wide range of issues such as bullying, self-harm, suicidal thoughts, and more. Since August 2013, our Crisis Counselors have processed over 9 million text messages and have saved countless lives.
Support people in crisis
Gain skills that last a lifetime
Build experience in a meaningful field of work
Join a community of passionate volunteers
Make an impact from the comfort of your home (or anywhere else with a good wifi connection)
What Will You Be Doing as a Volunteer?
- Complete the application and (hopefully) be approved as Crisis Counselor
Commit to volunteering four hours a week for one year
Support texters and be awesome
How Do You Become a Crisis Counselor?
Step one: Fill out the application (including two references. Note: you must be at least 18 years old)
Step two: Background check (Please note, we cannot accept anyone with a felony conviction or violent/sex-offense misdemeanor conviction.)
Step three: Complete the 34 hour training
Step four: Take your first shift!
The application takes less than 30 minutes to complete. You’ll learn your status on the next acceptance date, provided you’ve submitted your application by the posted deadline. We’re always accepting applications, so if you miss one deadline, you can always submit to be considered for the next training cohort.
Application Deadlines & Training Dates
What are the Requirements? (Can I really do this?)
Our Crisis Counselors are diverse. They’re parents, students, retirees, Veterans, members of the deaf/hard of hearing community, and people from all backgrounds, professions, abilities, and walks of life.
However, we’re picky. From step one to step five, only 30% of applicants are accepted.
Please note the prequisites
We also require the following:
- A clean background check – that means no felonies
- Have a US Social Security number
- Be at least 18 years old
- Access to a computer with a secure, reliable Internet connection
- Agree to our Code of Conduct
Please note: the experience of supporting texters in need may bring up your own difficult feelings, especially if you have personal experience with any of the issues that our texters commonly face. With a solid treatment plan and self-care, these triggers are managed and avoided by many of our crisis counselors, but we recommend that anyone using mental health services discuss this volunteer opportunity with their care provider(s).
Crisis Counselor Training Program
This is a required 34-hour online program. You can do it at home in your jammies!
It’s 100% online! You can complete the training modules any time, anywhere you have a secure reliable internet connection.
Set your schedule to begin training.
You’ll be assigned a trainer who will work with you.
You’ll do roleplays with your classmates, and then with your trainer for the final evaluation.
You’ll also get to observe our crisis counselors having real conversations with texters on the platform.