Volunteer Crisis Counselors use our web-based platform to provide support to texters who are facing a wide range of issues such as bullying, self-harm, suicidal thoughts, and more. Since August 2013, our Crisis Counselors have processed over 9 million text messages and have saved countless lives.

Apply Here to Become a Crisis Counselor!

Why Volunteer?

What Will You Be Doing as a Volunteer?

How Do You Become a Crisis Counselor?

Step one: Fill out the application (including two references. Note: you must be at least 18 years old)

Step two: Background check (Please note, we cannot accept anyone with a felony conviction or violent/sex-offense misdemeanor conviction.)

Step three: Complete the 34 hour training

Step four: Take your first shift!

The application takes less than 30 minutes to complete. You’ll learn your status on the next acceptance date, provided you’ve submitted your application by the posted deadline. We’re always accepting applications, so if you miss one deadline, you can always submit to be considered for the next training cohort.

Application Deadlines & Training Dates

Join one of our 8 week trainings!
1. Training starts: May 30th
Deadline to apply: May 23rd
2. Training starts: June 13th
Deadline to apply: June 6th

What are the Requirements? (Can I really do this?)

Our Crisis Counselors are diverse. They’re parents, students, retirees, Veterans, members of the deaf/hard of hearing community, and people from all backgrounds, professions, abilities, and walks of life.
However, we’re picky. From step one to step five, only 30% of applicants are accepted.

Please note the prequisites

We also require the following:

Please note: the experience of supporting texters in need may bring up your own difficult feelings, especially if you have personal experience with any of the issues that our texters commonly face. With a solid treatment plan and self-care, these triggers are managed and avoided by many of our crisis counselors, but we recommend that anyone using mental health services discuss this volunteer opportunity with their care provider(s).

Crisis Counselor Training Program

This is a required 34-hour online program. You can do it at home in your jammies!

Start your application today!

Any questions? Reach us at volunteers@crisistextline.org.
Do you know anyone that would make a great counselor? Download our volunteer flyer and help spread the word!