Centering Equity at Crisis Text Line

We aspire to be a model of a just, equitable, diverse, and inclusive work environment and to advance racial and intersectional equity in the field of mental health.

Centuries of structural racism in the U.S. and worldwide have fundamentally shaped all institutions—including mental health organizations and Crisis Text Line. We commit to improving our service as a trusted resource for Black, Indigenous, People of Color (BIPOC) and other individuals from marginalized communities. We aspire to be a model of a just, equitable, diverse and inclusive work environment and to advance racial and intersectional equity in the field of mental health. This commitment is critical to our mission of serving texters in need.

Over the past year, we embarked on a deeply considered organizational transformation to accelerate the work of racial justice and intersectional racial, gender, economic and social equity. We identified three key areas to focus our transformation efforts: transforming our culture (Leadership, Talent and Engagement), strengthening our service (Product, Service and Data), and expanding our impact (Partnerships, Research and Advocacy). For each priority area, we identified measures of progress and some proposed possible actions that could build a race equity culture.

Our Aspirations

Expand the plus sign next to each section to read about our aspirations to transform our culture, strengthen our service, and expand our impact. 

In a crisis?

Text HOME to 741741 to connect with a Crisis Counselor

Free 24/7 support at your fingertips.

Data insights, news, and more straight to your inbox.