Volunteer with Crisis Text Line



Crisis Text Line is the free, nationwide, 24/7 text line for people in crisis. Volunteer Crisis Counselors are superheroes with laptops instead of capes. Join us!


Step 1: Fill out the 30-minute application

Step 2: Consent to a background check

Step 3: Complete the 34-hour web-based training

Step 4: Take your first shift and start changing lives!


“I volunteer for Crisis Text Line because practicing empathy and reflective listening makes me a better friend, partner, and employee.”
–Monika Lind, student
“The great conversations leave you warm and fuzzy – those are good for the soul. The hard conversations require patience and fortitude – those are good for the spirit.” 
–Ellen Kaster, consultant
“Being a Crisis Counselor teaches me so much around believing in hope, trusting the process, and deepening compassion — for others and for myself.”
–Ruth Lee, Student


Learn skills. In 34 hours, you’ll walk away knowing reflective listening, collaborative problem solving, and crisis management. (These are skills that will help in your personal relationships too!)

Train from anywhere. In your PJs. In a coffee shop. Whatever.

Oooh, impressive! Our Crisis Counselors highlight the training on their resumes when interviewing for jobs, applying to grad school, and building out their LinkedIn profile.


Volunteer work that enriches your life

Level up. Earn volunteer leadership positions. Get the first crack at Crisis Text Line internships and job openings. Gain access to special privileges, including discounts and gifts.

Hone your skills. Work alongside volunteers who are also social workers, therapists, and psychiatrists to sharpen your crisis counseling skills–while in your jammies, at home!

Feel supported. This is a community. We support each other. We are a big awesome family.

We accept applications on a rolling basis. We begin new training cohorts every two weeks, but space is limited. We’re excited to meet you!


Questions? Check out the FAQs or reach us at support@crisistextline.org.

Know anyone who would make a great Crisis Counselor? Download our volunteer flyer and spread the word!