Crisis Text Line

The Cool Calm

The Cool Calm is the Crisis Text Line blog. Insights, data, stories, and other looks at our work in crisis intervention and technology.

Posts in At Crisis Text Line
Document This!?

When it comes to technical documentation, most people don’t want to even think about it, let alone spend the time it takes to make it effective. I get it, and frankly it’s not one of my favorite things to do either. So given that, why do we bother to do it?

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